Update Personal Details

Q: How can I, as a Rugby Xplorer user, edit my personal details in my Rugby Xplorer portal?

Individuals can update their personal details on the My Profile page of your Rugby Xplorer account.

• These can be updated in the Rugby Xplorer app,
• Plus the Rugby Portal (https://myaccount.rugbyxplorer.com.au/).

Profile Name, ID, Picture

• Your profile picture, name and national ID will appear at the top of the screen.
• Please note, if you profile picture has been verified by an admin you will be locked from changing your profile picture. This field will be editable after your national's season rollover so you can update in the next season.
• The profile picture info icons explains "Please add a portrait photo that includes only your face and shoulders (similar to a passport photo)." This is also included during the registration process.
• Your photo can be uploaded from the computer/phone or a selfie taken.
  • The preferred ratio is a square (1:1). If a rectangle is uploaded, there will be some empty space horizontally or vertically. 
  • Size must be less than 400 pixels by 400 pixels. 
  • File type needs to be JPEG or PNG. 
  • Profile picture to include your face and shoulders only and be front on. 

Personal Details

• Name, mobile, address, country of origin, heritage/ethnicity, gender and/or privacy settings can be updated under 'Personal Details'.
• Remember to click 'update' when you have made your change(s) If there are any mandatory details, the box will appear in red with an *required field error.
• Please note, if you accidently entered the wrong date of birth, please contact your Customer Service team for them to update. Date of birth is a locked field and cannot be changed once entered.

Email Address

• When updating your email address under 'Account Details', you will need to enter in an unique email address, i.e. one that does not already exist in Rugby Xplorer and reset your password.
• If you cannot login, please contact your Customer Service team who can update your email address for you. 

Additional Details

• Will differ depending on your national, e.g. School, Year/Grade, Working with Children Check.

Emergency or Parent/Guardian Details

• Participants under the age of 18 can enter a minimum of one and maximum of two parent/guardians. Participants over the age of 18 will be required to enter in an emergency contact. This information is collected during registration and can be updated afterwards. 

Registrations 

• Team Registrations: will appear for an individual who has registered a team into a specific rugby event, including season, competition, team, fee paid, start date and status. 
• Registrations: are all of your Rugby Xplorer registrations, including season, entity type, entity name, registration details, start date, end date and status. 
• Legacy Registrations: are your previous rugby registrations, not completed through Rugby Xplorer. 

Accreditations

• Required Accreditations: will display if you have registered into a role with national accreditation requirements. 
• Current Accreditations: lists all current and active registrations. 
• Expired Accreditations: previous accreditations that you have held.