Red Alert Message
Q: Why am I, as a participant and/or admin, receiving a red alert message?
There are multiple red alert messages that may appear in your Rugby Xplorer portal and/or admin portal.
Accreditation message: “Alert: You have outstanding accreditations required for your registration(s).”
- The role the user has registered to has certain required accreditations associated with that role that must be completed in order for them to be in compliance. Clicking “Renew Now” directs individuals to the list of required accreditations for one or more of their registration roles.
Admin Registration message: “Alert: You must register to a club in order to maintain your admin user permissions.”
- The user has a level of admin access to an entity, but they must be registered in the current season in order to maintain this. “Register Now” directs individuals to the registration flow so that they can register to a club and fulfill this requirement.
- Nationals can further restrict this by ensuring the user registers to a specific role (e.g. coach, match official and/or admin/volunteer) for the alert message to be removed.
Failure to comply, may result in de-registration or loss of permissions at the discretion of your national admin.
Admin Stripe Connected account message: "Action Required: Your Stripe account is currently restricted. Please log into Stripe and complete any outstanding requirements to enable charges and transfers."
- The connected account of this entity is currently restricted, i.e. no transfers can be sent to this account until resolved.
- An entity admin needs to log into Stripe and complete the required actions.