Incorrect Registration

Q: How can I, as a registered participant, update my registration type and/or club?

Depending on the implications, please see the different scenarios below. 


Scenario 1: Request a Clearance 

If you have registered to the incorrect club you will need to follow the steps below. Conversions (discounts) will be applied where applicable in this process:

  1. Apply for clearance in Rugby Xplorer (for steps click here)  
  2. Once clearance is approved, complete registration.
  3. If you require a refund, you can submit your request for a refund under ‘registration history’ on your My Profile page.

Scenario 2: Request Clearance and/or Refund

If you have registered to the wrong registration type (e.g. 7s instead of XVs) 

  1. Register to your correct registration type in Rugby Xplorer
  2. Once you have completed the registration, you can submit your request for a refund under ‘registration history’ on your My Profile page.

Scenario 3: Request a Refund 

If you have registered to Rugby in error

  1. Submit your request for a refund under ‘registration history’ on your My Profile page.
  2. Note, if any of the entities 'approve' the request, the registration will appear as inactive. If all decline the request, the registration will remain active.
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