Unlinking Accounts
Q: How can I, as a Rugby Xplorer user, un-link an account from my Rugby Xplorer profile?
To un-link a person, that user must have a unique email address showing on their profile in Rugby Xplorer (and be over 13 years old to become a primary account) before un-linking.
Unlinking Accounts
- Click ‘Linked Accounts’ and view profile of individual you want to unlink
- Add their unique email address to this record under ‘Account Details’, click “update”
- An individual must have an unique email address, that does not exist in Rugby Xplorer, added to their record before they can be unlinked.
- An error will appear if you add an email address already used in Rugby Xplorer. For example, "Bad Request -> [email address] has been used, please try a different email.
- Click "Create a sign in" to make the individual a primary account (so they can login themselves)
- If you do not create a sign in, you will be unable to unlink due to error: "Error: Request failed - User does not have an email set, please update users profile".
- Scroll to the bottom of the page and click “Unlink User”
- An email notification will be sent to the individual notifying them they are no longer linked and to set their password.