Email is already used Message
Q:
- I am trying to sign in with my email address, but it says, ‘Your account is currently linked to a primary account holder’?
- I am trying to update my email address but receive the error message [Email address] has been used, please try a different email or ‘error updating please retry’?
- I am trying to link a person to my account but get the error message ‘user with this email already exists, please contact support for more information’?
If a Rugby ID or email address is already used/linked to an account in Rugby Xplorer, it cannot be used to sign in by another user. All emails for primary account holders must be unique in Rugby Xplorer.
Primary account holders cannot be changed once an account has been set up in Rugby Xplorer.
- The primary account holder can sign in first then switch accounts.
- The primary account holder signs in, switches accounts and adds an alternate email for the user who will receive an email prompting them to set a password; or
- The user can provide an alternate email address to customer service for their account and they can update it in Rugby Xplorer admin portal.
- Please note, email addresses cannot be deleted or removed from an account, only updated.