Member Management

Searching Members

1. Members > Member Management 
2. Select your Search function and click "search” (magnifying glass)
   • National ID
   • First and Last Name
   • Email Address
   • Squad(s) and/or Role(s)
3. Click on name of individual to open their record

Member

1. 'Member Details'
   • Details in grey are locked fields and cannot be changed by admins.
   • If a member has an incorrect date of birth, they will need to contact their Customer Service team to have this updated. This is a locked field in Member Management and on the members My Profile page.
   • Details in white can be updated by admins including mobile, weight and/or height and/or WWC (non-playing members). 
   • All admins can "verify" an individual's profile picture and when this is checked with "save changes" the verification date and admin name will appear next to the profile picture. If a member's profile picture is verified, the picture is locked and the member is unable to change it. Note, this field will be removed as part of your national's season rollover and can be changed in the next season. 
   • Additional fields can be validated with a checkbox and date added, for example, weight and height. 
   • Referees who have selected 'receive payment' will show their KYC Status (AUS) or Charges Enabled (NZ and USA).
   • The personal details information can be downloaded in the Contact Report and will have a 'yes' for fields that are completed, e.g. profile picture. 
2. 'Player Points' appear for any player participating in a competition that utilises this functionality. 
3. 'Player History' details the matches played by participants in the current and previous season, in all teams and competitions they have participated in. 
   • Appearances: total number of times a player has appeared on a team list.
   • Played: player selected in the starting team list.
   • Reserve: selected as a reserve in the starting team list.
   • Substitute: substitution movement added against the player in the Rugby Match Day app.
4. ‘Registrations’ will appear including registration details, season, the club, status and date of registration. The most recent registration will appear at the top of the list.  
5. 'Legacy Registrations' include all registrations prior to Rugby Xplorer being used in your national. 
6. ‘Accreditations’ are shown including accreditation name, status, completed date and expiry date. 
7. ‘Injuries’ and ‘Incidents’ will show the competition (or club if not connected to a competition), match details, outcome of the case, sanction and the member's availability. All cards (yellow and red cards) will appear under Incidents. 
8. ‘Referee notes’ will show for all active participants. We recommend appointment board admins add and edit this field, while all other admins can view.
9. ‘Appointments Upcoming (current season)' and ';Appointment History (current season)’ will display for the members who have been appointed to fixtures.
10. ‘Dispensations’ the player has applied for, whether they have been approved or declined will appear with the reason plus date and time of the decision.