Registrations Not Open/Not Showing Registration Type

Q:

I, as a participant, am receiving the message 'Registrations not Open', how do I proceed?

I, as a participant, am unable to find the Registration Type I am looking for in the dropdown.


Registrations Not Open & Registration Type not showing in dropdown

Things to check as the participant:

  • Are you registering into the correct entity?
    • For example, have you selected the correct Junior or Senior club? 
  • Have you selected the correct role, registration type and duration?
    • Clubs may have chosen to close specific registration types. 
  • Is your date of birth appearing correctly on your account?
    • Registrations are dependent upon an individual's age. 
  • If your age is incorrect, please contact your national's customer service team to update. 

Things to check as the club admin:

  • Is the specific Payment Setting showing as 'Open'?
  • Does the Payment Setting include all the roles, ages and fees for the participant trying to register?
  • Does the Fees Breakdown page show any missing fees for your parent entities?
  • Have you sent the participant your club's registration link?
    • This will ensure they are registering to the correct club.
  • Is this a dispensation player? If so, is the payment setting available for their current age?
  • Are your club's bank account details entered correctly and verified?
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