Rugby Event Player Pays Refund

Q: How can I, as a paying participant, apply for a refund for a 'player pays' rugby event?

Requesting a Refund 

There are two options when requesting a refund, Rugby Xplorer credit or cash refund. You can choose your preference however, the decision is ultimately up to the entity admins reviewing the request.

1. My Account > My Profile
2. Expand ‘Registration History’
3. Registrations that are eligible for a refund will have a ‘Refund’ button next to them
4. Click “Refund”
5. Select Refund option preference
   • Rugby Xplorer Credit
   • Cash Refund
6. Enter ‘Reason’ for request
   • Please provide as much detail as possible. This request will be sent to all entity admins, including your current club.
7. Click “Request”

Once submitted, the player will receive an email notification.

Registration Refund Request Email

Registration Refund Request

A registration refund request has been submitted for review.

• Name: 
• ID: 

Please note, this request is subject to your national’s Registration Regulations.

You will be notified when all entity admins have updated the status of this refund request.

Rugby Xplorer Team

Your Rugby Connection

Processed Refund Requests

When the request has been processed, the player/participant will receive an email with information on which components were approved or declined and whether it was cash refund or Rugby Xplorer credit.

Cash Refunds

Cash refunds will be refunded back to the participant's credit/debit card used at the time of registration and can take ~5-8 business days to appear back in the account. Please check close to the original date of registration for the refund. 

Rugby Xplorer Credits

• Rugby Xplorer credits can be used for your next registration. Credits may take 24 hours to appear on the member's account from time of processing.
  • Note, Rugby Xplorer credits cannot be transferred to another club, another player's registration and/or cannot be changed to a refund once a credit has been processed.

To view your credits:

1. My Account > My Credits
2. View your Rugby Xplorer Credits. Each breakdown is shown based on the entity (e.g. Club, Parent Organisations and/or National).
3. Rugby Xplorer Credits will automatically be deducted from the participants next registration. They will appear as a discount on the payment summary step.

Zip Pay

• If you paid with Zip Pay in Australia, you can apply for a refund by completing the Rugby Australia Application for a Refund of Participation Registration Fees form and providing it to your event organiser. Your event entity will pass this form along to all relevant parties to approve/decline the request.
• Note: Rugby Australia do not stop your Zip Pay re-payments. You will be refunded the registration fee via your rugby event entity and you can use that refund to settle your debt with Zip Pay directly.